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FAQ

I can't complete the checkout process. What should I do?

Contact us and we can provide an alternative means of ordering directly to your email address.  The process can be completed within minutes.

 

My order won't complete.  What should I do?

The PayPal checkout system sometimes experiences difficulties in processing debit / credit cards.  If you encounter this problem, you should contact us - we can send you a PayPal invoice which you can pay by credit or debit card to complete your order.

 

Do I need a PayPal account to order from Get That Trend?

No, you do not need a PayPal account to order from Get That Trend.  The PayPal checkout system will process your credit or debit card for you without setting up a PayPal account.

 

I am unable to complete my order. What should I do?

Contact us and we can assist you in processing / completing your order.

 

Do you have a size guide?  What size should I order?

Sizing on ladies fashions varies greatly, even items from the same brand.  We provide sizing information in the item description.  We welcome your queries on sizing and can give individual specific advice when you contact us regarding a particular item.

 

How can I contact Get That Trend?

You can contact us using the Contact Us form on our webpage, by emailing us at info@getthattrend.com or on our facebook page.

 

How much is delivery?  

Delivery information is provided on our Shipping and Returns page.

 

Where is Get That Trend located?

Get That Trend is located in Donegal - we're online only.

 

How can I track my order?  

You will receive an email from Fastway Courier when your item has shipped.  The email will have your tracking number and also a link to the Fastway wesbite where you can track your item.  

Should you need to contact your local depot, you can locate your local depot on this link and contact them, quoting your tracking number to discuss your delivery if necessary:  http://www.fastway.ie/courier-locator

 

How do I know that you have received my return?  

We recommend that you return items to us via a registered / recorded means so that you can track your return and confirm delivery to us.  We cannot refund for items which we have not received.  If you have used An Post to make your return, you can track your item and confirm delivery on this link:  http://www.anpost.ie/AnPost/

 

Does Get That Trend have a shop?

No, Get That Trend is online only.

 

I need to return an item.  What should I do?

Click here to view our returns policy and procedure.